Taking a taxi to the airport: our practical tips
Book with a reasonable margin
From Waterloo, Lasne, Rhode-Saint-Genèse, Braine-l'Alleud, Ohain, Genval, Rixensart or La Hulpe, the journey to the airport varies with the destination and the traffic. Booking the day before for an early flight, or as soon as the date is known for a flight at rush hour, leaves a comfortable margin and guarantees a vehicle suited to your luggage and number of passengers.
Prepare your luggage and your route
A precise meeting point (house number, building entrance, hotel lobby) avoids wasting time on the day. If you are travelling with bulky luggage, professional equipment or as a group, say so when booking: we plan a vehicle of the right size from our fleet of saloons, minivans and people carriers. A saloon takes 4 passengers with their checked luggage; beyond that, or with ski equipment or a child seat, ask for a van with up to 8 seats (+€10). Luggage itself is never charged.
What time should you be picked up?
Our guidelines, from Waterloo and the neighbouring communes:
| Flight | Recommended pick-up |
|---|---|
| Brussels Airport, European flight | about 2 h 30 before take-off |
| Brussels Airport, long-haul flight | about 3 h before take-off |
| Charleroi, 7 am flight | around 3:45 am from Waterloo |
| Brussels Airport, 6 am flight | around 3:30 am from Walloon Brabant |
At rush hour, the ring road can add a quarter of an hour towards Zaventem: our airport fixed fares do not change. From Braine-l’Alleud or Genappe, Charleroi is often closer than Zaventem, via the N5 and without the ring road.
Booking: by phone or online?
- The online form is suitable for rides planned at least 12 hours in advance.
- For a departure before dawn, book the day before at the latest: the vehicle is then scheduled by name.
- Last-minute requests go by phone, on +32 2 280 32 32, available 24/7.
On the way back: where to find your driver?
At Brussels Airport, the driver waits for you in the arrivals hall with a name sign, in front of WHSmith opposite Quick. At Charleroi, the driver waits with a name sign in front of the lifts, at the terminal exit towards the car park. This meet & greet service (parking and waiting included) costs €10 more than the outbound trip, only when the ride starts at the airport.
Give your flight number when booking: if the plane is late, we move the pick-up time without you having to call.
Delayed or early flight
A last-minute schedule change happens to everyone. Let us know by phone or WhatsApp as soon as you have the information: we adjust the pick-up time accordingly, with no extra charge for the change itself.
Confirmation before the ride
Before each ride, you receive the driver's name, phone number and vehicle model by text message or e-mail. That way you know exactly who is coming to pick you up and can contact them directly if needed.
Frequently asked questions
What if my flight is delayed or brought forward?
Contact us by phone or WhatsApp as soon as you know the new time: we adjust the pick-up time to your flight.
How do I receive the details of my driver?
We send you the driver's name, phone number and vehicle model by text message or e-mail before the ride.
Can I cancel my booking?
Yes. Cancellations are free up to two hours before the agreed time; let the dispatch centre know as early as possible.
Is the airport fixed fare more expensive at night?
No. Fixed fares are the same day and night, at weekends and on public holidays.